💌 Refund Policy – Note To Self Co

At Note To Self Co, each item is carefully created and packaged with love. As many of our products are handmade and personalised, please read our refund policy carefully before purchasing.

🌸 Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect selection, or if you simply no longer want the item.

Please ensure all details (including personalisation, colours, and product choice) are correct before placing your order.

💔 Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

To be eligible:

• You must contact us within 7 days of receiving your order
• Provide clear photos of the item and packaging
• Include your order number

Once reviewed, we may offer:

• A replacement item
• Store credit
• Or a refund (where appropriate)

📦 Shipping Issues

We are not responsible for delays caused by postal services once your order has been dispatched.

However, if your order appears lost please contact us and we will assist where possible.

🛑 Non-Returnable Items

Due to the nature of our products, we do not accept returns for:

• Personalised or custom-made items
• Used or damaged items not caused by us

⚖️ Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.

You are entitled to a replacement or refund if a product:

• Has a major fault
• Is not as described
• Is not fit for its intended purpose

📩 Contact Us

If you have any concerns, please reach out, we’re here to help 💕

📧 note2selfco@hotmail.com